FAQ
Frequently Asked Questions – SteraRaffia
👟 Products & Fit
Q: What materials are your shoes made of?
A: All our shoes are handcrafted using 100% natural raffia sourced from Madagascar. We combine artisanal techniques with eco-conscious practices to bring you breathable, lightweight, and sustainable footwear.
Q: Are SteraRaffia shoes suitable for daily wear?
A: Yes! Our shoes are designed for everyday comfort. While they’re breathable and light, we recommend avoiding wet conditions to preserve the natural raffia.
Q: How do I choose the right size?
A: We recommend checking our Size Guide before purchasing. If you're between sizes, we suggest sizing up for the best comfort. Still unsure? Feel free to email us at support@steraraffia.com.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We ship worldwide from our studio in Portugal. Shipping rates and times vary depending on your location.
Q: How long will my order take to arrive?
A:
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Portugal & EU: 3–7 business days
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USA: 5–10 business days
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Worldwide: 7–15 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also visit our Order Tracking page for more details.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure checkout methods supported by Shopify.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 12 hours of purchase. Please email us immediately at support@steraraffia.com.
🔄 Returns & Exchanges
Q: Do you accept returns?
A: Yes. We accept returns within 14 days of delivery on unworn items in original packaging. Visit our Return Policy for full details.
Q: How do I exchange a size?
A: Contact us at support@steraraffia.com within 14 days of receiving your order, and we’ll help arrange the exchange if your desired size is available.
Q: Are return shipping costs covered?
A: Customers are responsible for return shipping unless the item is defective or incorrect.
🌿 Sustainability & Craftsmanship
Q: Where are your shoes made?
A: All our shoes are handmade in our artisan studio in Marrakech, Morocco, using raffia sourced from Madagascar.
Q: Are your products sustainable?
A: Absolutely. We focus on slow fashion, natural materials, and fair working conditions. Our raffia is renewable, and our process minimizes waste.
📩 Still Have Questions?
We’re here to help! Contact us at
📧 support@steraraffia.com