Support
Customer Support – We're Here to Help
At SteraRaffia, your satisfaction means everything to us. Whether you have a question about your order, need help choosing the right size, or want to inquire about returns or product care, our support team is just a message away.
📩 How to Contact Us
Email: support@steraraffia.com
Our team is available Monday to Friday, 10 AM – 8 PM (GMT).
We aim to respond to all inquiries within 24–48 business hours.
🛠️ Support Process
1. Submit Your Inquiry
Send an email to support@steraraffia.com with:
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Your full name
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Order number (if applicable)
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A detailed description of your question or issue
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Photos (if reporting a defect or problem with an item)
2. Confirmation Email
You'll receive an automatic confirmation that we've received your message. Please check your spam or junk folder if you don’t see it.
3. Review & Response
Our support team will review your request and respond within 24–48 business hours with next steps, solutions, or further questions if needed.
4. Resolution
Whether it’s an exchange, return, product advice, or shipping update, we’ll work to resolve your issue as smoothly and quickly as possible.
💬 Common Questions?
Check our FAQ and Returns Policy pages — you may find your answer even faster!
🖤 Thank You
We deeply appreciate your support of handmade craftsmanship and sustainable fashion. Thank you for being part of the SteraRaffia journey.