Shipping & Payments
Shipping & Payments – SteraRaffia
We’re proud to bring you beautifully handcrafted raffia footwear, made with care and shipped from Portugal to customers around the world.
📦 Shipping Information
Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order is on its way.
Delivery Times:
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Portugal: 2–5 business days
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Europe: 3–7 business days
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USA: 5–10 business days
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Rest of the World: 7–15 business days
Delivery times may vary based on customs clearance and location.
Shipping Carriers:
We ship via trusted courier partners including CTT, UPS, DHL, and FedEx depending on your location.
Shipping Costs:
Shipping rates are calculated at checkout based on your delivery address.
We offer free shipping on qualifying orders over a certain amount (check your cart for current offers).
Order Tracking:
Once your order ships, you’ll receive a tracking number via email. You can also track your order here.
💳 Payment Options
We accept a wide range of secure and trusted payment methods:
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Credit/Debit Cards (Visa, MasterCard, American Express)
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PayPal
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Apple Pay / Google Pay
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Shop Pay
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Other regional/local payment options (where available)
All transactions are secured with SSL encryption and processed safely via Shopify’s trusted payment gateway.
💬 Need Help?
If you have questions about shipping, payments, or your order status, contact our support team anytime:
🖤 Thank you for supporting slow fashion and handmade craftsmanship with SteraRaffia.